Shimadzu offers the most comprehensive service and support for our customers. Take your pick from one of three Service & Support Contract options or make use of our 24-hour Virtual Support for troubleshooting and maintenance from our Global partners
Why Shimadzu Service and Support ?
Complete peace of mind Post-sales service and support is a vital and long-term consideration when investing in capital instrumentation for your laboratory. Shimadzu provides you with complete peace of mind for all aspects of your instruments care including
Email our service department with any questions
Australia: service@shimadzu.com.au
New Zealand: service@shimadzu.co.nz
What customers want from Shimadzu products
This corner features visits to customers by Shimadzu’s R&D engineers. 
Shimadzu manufactures a wide range of analytical instruments for the scientific community used in research, quality control and contract testing. Ensuring that your Shimadzu instrumentation is performing at peak performance is what we do best. Choose the service plan that meets your needs!
To contact a Shimadzu representative use our online enquiry forms.
Click here for a full listing of our Australasian locations and contact details.
You can choose from a selection of three service contracts including our premium Platinum Plus Plan, Platinum Plan and Gold Plan.
► Service Plan Agreement Details (PDF)
Shimadzu offers the most comprehensive service and support for our customers. Take your pick from one of three Service & Support Contract options or make use of our 24-hour Virtual Support for troubleshooting and maintenance from our Global partners.
Includes information about consumable parts*, software, and others.
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Shimadzu has launched its interactive "Virtual Advisor" website to further enhance customer service.
For Research Use Only. Not for use in diagnostic procedures.
This page may contain references to products that are not available in your country. Please contact us to check the availability of these products in your country.
