Services & Support

Shimadzu offers the most comprehensive service and support for our customers. Take your pick from one of three Service & Support Contract options or make use of our 24-hour Virtual Support for troubleshooting and maintenance from our Global partners

Why Shimadzu Service and Support ?

Complete peace of mind Post-sales service and support is a vital and long-term consideration when investing in capital instrumentation for your laboratory. Shimadzu provides you with complete peace of mind for all aspects of your instruments care including

  • installation
  • warranty repair
  • on-going annual preventative maintenance
  • emergency intervention services
  • applications and software support
  • readily available OEM parts and consumables
  • equipment qualification services
  • tailored user-training courses designed to meet your specific needs.

A bridge with our customers

A bridge with our customers
What customers want from Shimadzu products
This corner features visits to customers by Shimadzu’s R&D engineers. 

Shimadzu manufactures a wide range of analytical instruments for the scientific community used in research, quality control and contract testing. Ensuring that your Shimadzu instrumentation is performing at peak performance is what we do best. Choose the service plan that meets your needs!

To contact a Shimadzu representative use our online enquiry forms. 

Click here for a full listing of our Australasian locations and contact details.

 

SERVICE CONTRACTS

You can choose from a selection of three service contracts including our premium Platinum Plus Plan, Platinum Plan and Gold Plan.

► Download Brochure (PDF)

 

Technical Infomation

Shimadzu offers the most comprehensive service and support for our customers. Take your pick from one of three Service & Support Contract options or make use of our 24-hour Virtual Support for troubleshooting and maintenance from our Global partners. 

Easy Parts Lookup

Includes information about consumable parts*, software, and others.
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* Easy Parts Lookup

VIRTUAL ADVISOR

Shimadzu has launched its interactive "Virtual Advisor" website to further enhance customer service.

NEWS / EVENT

March 26, 2018
January 16, 2018

For Research Use Only. Not for use in diagnostic procedures.

This page may contain references to products that are not available in your country. Please contact us to check the availability of these products in your country.